- Manage software distribution and image development for GWU Engineering Department desktops, servers, and network infrastructure.
- Lead team of five practitioners to manage all software distribution and image development by Endpoint systems management Dell Kace and Casper Endpoint management solution for Mac.
- Plan, organize and monitor resources, schedules, and processes for the advancement of different Operating System projects, ensuring all critical deadlines are met with quality and customer satisfaction.
- Manage system information security architecture, design, installation, operational planning, and risk remediation activities on more than 1500 servers/systems for various government clients, ensuring all systems installed according to schedule.
Monitoring computer viruses and updated virus protection systems through computer security files modification and update procedure. - Work closely with customer to fulfill requirements and expectation to achieve expected results.
- Project lead of Mobile device and enterprise mobility management (EMM)
Responsible for Managing Quality Control project activities though all the phases of Software Distribution Life Cycle. - Developing and implementing security and critical patch management process.
- Designing reports using a wide range of data sources.
- Providing support for IT hardware (diagnosis, troubleshooting, and repair) and infrastructure.
- Administrating and monitoring network services.
- Maintaining and supporting Windows Server 2008, 2012, VMware Server, and OS X server.
- Evaluating workstation compatibility to run various engineering software.
Highlights include:
- Lead Windows and OS X migration.
- Project Manager for implementation of Dell KACE Systems Management Appliances and Casper suite.
- Improving desktop management productivity and eliminated redundancies by instituting new technical support and training procedures across entire engineering school.